IT Operations Specialist

IT Operations Specialist

Are you looking to make your next career move? CellCarta, a Contract Research Organization, is hiring an IT Operations Specialist to join our dynamic team. As an IT Operations Specialist, you will have the opportunity to use your expertise and skills to ensure that our services meet the highest industry standards. Come work with a team of talented individuals who are committed to making a positive impact on human health and well-being. Apply today and take the first step towards an exciting new career with CellCarta!

Summary

Reporting to the Manager, Global End User Services, the IT Operations Specialist is responsible for providing level 1/2 technical support to employees globally.

Responsibilities

More specifically, you will participate in the following:

• Receive calls and provide level 1/2 technical support from users;
• Manage all desktop, laptop, server, audio visual and other related hardware, and software support activities;
• Provide recommendations to the IT Manager based on problems or requests reported to IT Support;
• Work with vendors or other technical resources to troubleshoot desktop Support issues;
• Participate in the installation, configuration, and upgrade of office software applications, both networked and local;
• Maintain contact with Employees until issues have been resolved;
• Provide technical assistance and training to users;
• Perform the installation, updating and maintenance of software, workstations, or other devices;
• Install and configure operating systems and hardware;
• Develop systems and tools for deployment and asset management;
• Update the inventory of systems and assets of the company;
• Knowledge of Networking Settings (DHCP, DNS, TCP / IP);
• Perform system monitoring;
• Troubleshoot, resolve, and replace faulty hardware components;
• Troubleshoot, resolve, and fix network connectivity issues related to workstations;
• Resolve network/telecommunications related issues with remote users;
• Perform troubleshooting and service of office printers, both local and networked;
• Troubleshoot and maintain laboratory Software and Hardware;
• IAM management;
• All other related tasks.

Education

• Degree in Computer Networking or other related field

Main Requirements

• More than 2 years in IT;
• Experience in IT Support;
• Very good knowledge of the Windows Environment;
• Good understanding of the components of LAN and WAN networking;
• Excellent customer service skills;
• Good communication skills;
• Must be independent, resourceful, good aptitude for problem solving.

• 100% onsite presence is required.

Benefits

We offer a wide range of benefits including:

• A competitive salary and benefits package;
• A dynamic and rapidly changing global environment that allows for personal growth;
• Training and personal development in a variety of technical and interpersonal areas;
• Career opportunities as the company grows quickly;
• A forward-thinking company that is fit for the future;
• An excellent team to work with.

About CellCarta

CellCarta is a leading provider of specialized precision medicine laboratory services to the biopharmaceutical industry. Leveraging its integrated analytical platforms in immunology, histopathology, proteomics, and genomics, as well as related specimen collection and logistics services, CellCarta supports the entire drug development cycle, from discovery to late-stage clinical trials. The Company operates globally with facilities located in Canada, USA, Belgium, Australia, and China.

Joining CellCarta means working with dedicated professionals who are focused on achieving our mission of impacting the future of patient therapy. We make a difference in the lives of patients around the world! 

Join us as we make an impact on patient therapy!

The information collected to review your application will be processed by the human resources services of CellCarta Biosciences Inc. and its affiliates (collectively, “CellCarta”). The legal basis for this processing is the legitimate interest of CellCarta to evaluate the suitability of candidates for the roles available at CellCarta.

CellCarta will only process that information which is necessary to evaluate your application. This information includes identifying information such as your name, address, email address and phone number, as well as information about your education and professional experience, including previous positions and your CV. Such information is required for us to complete your applicant file, assess your suitability for the role and comply with applicable laws. CellCarta may obtain personal information from other sources, such as during reference, background, or employment checks, with your permission, and from third party sources such as recruitment and assessment sites or professional social media sites, in each case only if such information is relevant to reviewing your application. Your personal information will be retained only for so long as reasonably necessary and in accordance with applicable laws. This information will be processed confidentially and only accessed by those who have a need for the recruitment process. Please note that the information comprising your applicant file may be processed in a country that is not where you are located (for example, you might be in the European Economic Area or Québec, Canada, whereas your applicant file may be reviewed by CellCarta in the United States). If you are offered and accept employment with CellCarta Biosciences Inc. or one of its affiliates, the information collected will become part of your employment record. If you do not want us to retain your information, or want us to update it, please contact [email protected].